Shipping & Delivery Policy

We are committed to preparing and delivering your orders as quickly as possible while maintaining the quality and safety of our products throughout the shipping process.

1. Delivery Areas

We provide delivery services to the areas and governorates available at checkout on our website.

Delivery availability and shipping fees may vary depending on the governorate, area, and delivery address.

2. Order Processing Time

Orders are processed after confirmation and completion of payment, in cases where advance payment is required.

Processing times may vary depending on the type and quantity of products, promotional periods, and seasonal demand.

3. Delivery Time

Orders are delivered within the estimated timeframe displayed during checkout or stated in the order confirmation message.

Delivery times are estimates and are not guaranteed. They may be affected by operational conditions, weather, high order volumes, or circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, are calculated based on the delivery area, order value, and the terms of any offer available at the time of purchase.

Shipping fees are displayed to the customer before completing the payment.

5. Order Tracking

If order tracking is available, tracking details will be sent to the customer through the contact method provided with the order.

6. Receiving Your Order

Upon receiving the order, we recommend checking the condition of the packaging and products.

If there is any visible damage, please document the condition with photos and contact us as soon as possible.

7. Failed Delivery Attempts

An order may not be delivered in the following cases:

• An incorrect or incomplete address is provided.

• The customer does not respond to the delivery representative’s calls.

• No one is available to receive the order.

• The customer refuses to accept the order.

• Circumstances beyond the delivery company’s control prevent delivery.

In such cases, we may contact the customer to reschedule the delivery, and additional fees may apply depending on the circumstances.

8. Orders Containing Multiple Products

Some products may be shipped together in one shipment or separately, depending on product availability and order processing requirements.

9. Delays

In the event of an unexpected delay, we will contact the customer when confirmed information regarding the order status becomes available.

We are not responsible for delays resulting from circumstances beyond our reasonable control.

10. Contact Us

If you have any questions regarding your order status, shipping, or delivery, you can contact us using the contact details provided on our website.