Return & Exchange Policy

We are committed to ensuring that our products reach you in the best possible quality and condition. If there is an issue with your order, we will work to resolve it as quickly as possible in accordance with the terms outlined in this policy.

1. Return or Exchange Request Period

You may contact us within 7 days of receiving your order if the product is defective or if you receive a product that does not match your order.

For food products, the packaging must be sealed, unopened, and unused for the product to be eligible for return, except in cases where the product is damaged or defective upon delivery.

2. Cases Eligible for Return or Exchange

A return or exchange request may be accepted in the following cases:

• Receiving a product different from the one ordered.

• The product arrives damaged or is damaged during shipping.

• A clear defect is found in the product.

• The packaging has an issue that affects the safety of the product.

• The product does not match the specifications stated on the website.

In these cases, please contact our customer service team and provide clear photos of the product and packaging, along with your order number, so our team can review the case.

3. Non-Returnable Products

Due to the nature of food products, the following items cannot be returned or exchanged:

• Products whose packaging has been opened or that have been used.

• Products whose condition has been altered after delivery.

• Products damaged due to improper storage or use by the customer.

• Products that were correctly ordered but the customer changed their mind after opening them.

• Products purchased as part of promotions or clearance offers, unless they are defective, damaged, or do not match the order.

This does not affect the customer’s right to submit a complaint if a product is defective or has an issue upon delivery.

4. Products Received Damaged

If you receive an order with visible damage, please take photos of the product and outer packaging immediately upon delivery and contact us as soon as possible.

After reviewing the case, we may replace the product or issue a refund, depending on the nature of the issue.

5. How to Submit a Return Request

To request a return or exchange, please contact us through the communication channels provided on the website and provide:

• Order number.

• Customer name.

• Phone number used for the order.

• A brief description of the issue.

• Photos or a video showing the issue, when necessary.

No return or exchange request will be approved until it has been reviewed and approved by our customer service team.

6. Refunds

If a refund is approved, the value of the eligible product will be refunded using the appropriate payment method in accordance with the original payment method. The refunded amount may take additional time to appear in the customer’s account depending on the bank or payment service provider.

If the refund is due to an error on our part, such as sending the wrong product or delivering a damaged product, we will cover the costs of handling the case as agreed with the customer.

For cases where a return is permitted at our discretion and is not due to an error on our part, the customer may be responsible for shipping costs or any fees associated with the return.

7. Shipping Fee Refunds

The refund of shipping fees will be determined based on the reason for the return and the circumstances of the case.

If the issue is due to an error on our part, such as sending the wrong product or delivering a damaged product, shipping fees will be handled accordingly.

If the return is not related to a product defect or an error in fulfilling the order, shipping fees may not be refundable.

8. Unclaimed or Undelivered Orders

If the customer refuses to receive the order, or delivery cannot be completed due to incorrect information, the customer’s absence, or the inability to contact them, shipping or delivery costs may be deducted from any amount eligible for a refund.

9. Order Modification or Cancellation

You may request to modify or cancel your order before it has been processed or shipped.

Once order processing has started or the order has been handed over to the shipping company, it may no longer be possible to cancel or modify the order.

We therefore recommend contacting us as soon as possible if you wish to modify or cancel your order.

10. Contact Us

For any inquiries regarding returns, exchanges, or refunds, please contact us using the contact details provided on the website.