Terms & Conditions

Welcome to our website.

By using the website or completing a purchase through it, you agree to be bound by these Terms & Conditions. If you do not agree to any of these terms, please do not use the website or make purchases through it.

1. Use of the Website

The website may only be used for lawful and personal purposes.

Users must provide accurate and truthful information when creating an account or placing an order and are responsible for updating their information when necessary.

2. Account

If you create an account on the website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

You must notify us immediately if you suspect that your account has been used without authorization.

3. Products and Prices

We strive to display products, prices, and related information as accurately as possible.

However, unintended errors may occur in product descriptions, pricing, or availability.

We reserve the right to modify prices, products, or offers, or discontinue any product at any time, without affecting orders that have already been confirmed in accordance with applicable regulations.

4. Orders

Once an order is placed, the customer will receive an order confirmation containing the information available to us.

We reserve the right to refuse or cancel an order in exceptional circumstances, including:

• A clear error in the price or product information.

• Product unavailability.

• An issue with the order information.

• Suspected fraud or unauthorized use.

• Operational or legal reasons that prevent us from fulfilling the order.

If an order that has already been paid for is canceled, the refund will be handled in accordance with our applicable refund policy.

5. Customer Responsibility

The customer is responsible for ensuring that all order information is accurate, including:

• Name.

• Phone number.

• Delivery address.

• Products and quantities ordered.

• Payment method.

Any delay resulting from incorrect or incomplete information may be beyond our responsibility.

6. Payment

Payment must be completed using the payment methods available on the website.

Electronic payments may be processed through third-party payment service providers and are subject to the terms and policies of the respective service provider.

7. Delivery

Orders are delivered in accordance with the Shipping & Delivery Policy published on the website.

Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, high order volumes, shipping company issues, or unforeseen circumstances.

8. Food Products

Some products sold through the website are food products and must therefore be stored and used according to the instructions provided on the product.

We are not responsible for product damage resulting from improper storage or use after delivery.

9. Intellectual Property

All content available on the website, including text, images, logos, designs, graphics, and visual content, is owned by us or by parties that have licensed it to us. Such content may not be copied, reused, or distributed without prior permission.

10. External Links

The website may contain links to external websites.

We are not responsible for the content, services, or policies of those websites. Your use of such websites is subject to their respective terms and conditions.

11. Limitation of Liability

We make reasonable efforts to ensure the continuity of the website and the accuracy of the information provided on it. However, we do not guarantee that the website will always be available without interruption or free from errors.

We are not responsible for any delays or disruptions resulting from circumstances beyond our reasonable control.

12. Changes to These Terms

We reserve the right to modify these Terms & Conditions from time to time.

Any changes will become effective once the updated version is published on the website, unless otherwise stated.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws and regulations of the Arab Republic of Egypt.

The competent courts of the Arab Republic of Egypt shall have jurisdiction over any dispute arising from the use of the website or services, to the extent permitted by law.

14. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us using the contact details provided on the website.